Solidigm General Privacy Policy Notice
Updated: January 2025
About this Policy
This General Privacy Policy Notice (“Privacy Policy”) provides details on how Solidigm, located at 10951 White Rock Road, Rancho Cordova, CA 95670 (“Solidigm,” or “we”), when a data controller, may collect, process, and use your Personal Information, also referred to as PI. For purposes of this Privacy Policy, Solidigm uses “Personal Information” and “PI” interchangeably.
For purposes of this Privacy Policy, “Personal Information” or “PI” means any information that identifies, relates to, or could reasonably be linked to an identifiable nature person. This Privacy Policy applies to PI collected by Solidigm, that you share with Solidigm, or collected through our website, other applications (including mobile applications), and other digital interactions we may have with you (collectively referred to as “Solidigm Services”).
This Privacy Policy updates Solidigm’s prior privacy policy to reflect changes that Solidigm made since our last Privacy Policy dated September 2024. This version supersedes all prior versions.
Additional Solidigm Privacy Notices and Supplements
If you are a candidate for employment with Solidigm, see the Solidigm Worldwide Candidate Privacy Policy on the Solidigm website to learn how your recruitment information is processed.
If you are a member of Solidigm’s staff (employee or contractor) or leadership, see the Solidigm Worldwide Personnel Privacy Policy on the Solidigm intranet site to learn how your personnel information is processed.
Categories of Information Collected by Solidigm
Solidigm may collect PI as part of its business operations, to offer and provide products and services, to respond to requests and offer customer support, to fulfill legal and contractual obligations and to create and build its products. Also, you may provide PI to Solidigm, such as when you order a Solidigm product, contact customer support, or register for an event or publication. Solidigm also collects information through your interactions with any Solidigm Services and our website. We also may collect PI from third parties.
Solidigm may also, from time to time, engage in research, analysis, historical and scientific studies (either alone or with third party business partners), or marketing and communications activities. As part of such efforts, Solidigm may invite individuals to participate. If an individual agrees to participate, Solidigm will tell the individual the purpose of our processing activities and obtain the individual’s consent prior to their participation. In some cases, Solidigm may rely on legitimate interest to engage in these studies. When Solidigm receives PI from a third party for the purpose of such research, we undertake processes to validate that the PI has been collected in a responsible and lawful manner.
If you submit any PI about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their PI in accordance with this Privacy Policy.
In addition, computing devices used by Solidigm may include embedded technology, such as processing chips, which collect information about how the device is operating. This information may include:
Access to this information by other applications and transmission of this information from a device to Solidigm or other service providers may be controlled by the operating system or other software running on the device.
In some instances, Solidigm technology is used within a product or device that may collect PI, which is not shared with Solidigm. This information may be collected by the manufacturer of the product or device, and you will need to read the privacy notice, privacy policy, or related terms published by that manufacturer to understand how they collect and use your information.
Solidigm Services may also collect geographic location information, such as location inferred from your IP address or GPS, and information about how you engage with and use Solidigm Services; for example, where you have chosen to activate location enabled services on the device with which you access these services.
If Solidigm Services use more sensitive categories of your PI, Solidigm will honor the preferences you set in accompanying menus and settings.
Information From the Solidigm Website & Services. Solidigm may collect, process, and use the following three types of PI:
Information Solidigm Automatically Collects: When you access or use the website services, Solidigm may automatically collect certain PI from you, which includes:
Information Collected by Trackers: Solidigm may use data collection tools (here called “cookies” and includes sessions, or similar technologies). You can adjust your cookie choices by clicking “Cookie Settings” on the footer of the Solidigm website.
Children’s Privacy. Solidigm does not knowingly collect or solicit PI from children under age 18 without verifiable parental consent. If Solidigm becomes aware that a user of the website services under age 18 has submitted PI to Solidigm without verifiable parental consent, Solidigm will permanently delete that PI. Please email us at DSRequests@Solidigm.com if you become aware that a child for whom you are the parent or guardian has provided Solidigm with any PI without your consent.
Your Choices and Rights Concerning Your PI. In addition to the rights you might exercise with Solidigm (see below), Solidigm’s business partners or third-party services providers may collect your PI through their online tools or through other means. To determine if you have any rights with regard to those business partners or third-party services providers, please contact them directly.
Purposes for Collection and Use of Personal Information
Solidigm may collect and use PI for the general purposes of legal, business, or marketing purposes, for the provision of the website services, for other legitimate business purposes, including those associated with the growth, maintenance, and management of our business. These “Processing Purposes” include our internal operations and administration, communicating with you and fulfilling your requests for Solidigm Services, for advertising and marketing, to monitor and maintain functionality and security of Solidigm Services and to improve, develop, enhance, and otherwise provide Solidigm Services. Specific examples include:
Notice to California Residents
California residents may exercise their rights noted above by completing the online form available by CLICKING HERE, by emailing DSARequests@Solidigm.com, or by calling the toll-free number at 1-888-209-0378. In addition to the information above, this section describes Solidigm’s practices regarding the PI we collected about California residents in the last 12 months, the sources of that information, our business or commercial purposes for collecting that information, and the third parties with whom we shared that information. Solidigm does not “sell” or “share” your PI.
Categories of PI (described in more detail above) | Recipients to whom PI is disclosed for a business purpose |
Information You Provide to Solidigm Voluntarily: Contact information, communication information, and account ID or credentials, and responses to question. | Our affiliates and subsidiaries, our services providers, third parties when required by law or to comply with valid legal process, third parties to enforce our rights or protect our rights, third parties in connection with or during negotiations of any corporate transaction, any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
Device and Product/Service Operations: technology usage data and processor and device information. | Our affiliates and subsidiaries, our services providers, third parties when required by law or to comply with valid legal process, third parties to enforce our rights or protect our rights, third parties in connection with or during negotiations of any corporate transaction, any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
Information From Third Parties: contact information, activity participation information, and research. | Our affiliates and subsidiaries, our services providers, third parties when required by law or to comply with valid legal process, third parties to enforce our rights or protect our rights, third parties in connection with or during negotiations of any corporate transaction, any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
Information From the Solidigm Website & Services Information You Provide Solidigm Information Solidigm Automatically Collects Information Collected by Trackers |
Our affiliates and subsidiaries, our services providers, third parties when required by law or to comply with valid legal process, third parties to enforce our rights or protect our rights, third parties in connection with or during negotiations of any corporate transaction, any third party with your consent or at your direction, or as we believe to be necessary and appropriate. |
Legal Basis for Our Use
Certain geographic areas of the world require notification of our legal basis for collecting and using PI, including for example the European Economic Area, South Korea and China.
The following explains our legal basis we include references to the Global Data Protection Regulation (“EU GDPR”) and the UK’s adoption of EU GDPR as well as the adoption by other EEA member states (collectively “GDPR”).
To Communicate and To Direct You to Solidigm-Related Requests:
Contract: to provide information if you or your business is a customer or vendor of Solidigm or you sign up to receive information or attend an event (Article 6(1)(b) GDPR and Article 13(2) PIPL).
Legitimate Interest: to gather and provide information if you or your business is a customer or potential customer or vendor, including responding to your inquiries (Article 6(1)(f) GDPR).
Consent: on occasion and as needed, to provide and collect your information (Article 6(1)(a) GDPR and Article 13(1) Personal Information Protection Law (PIPL)).
For Business Operations, For Functionality, Development, and Improvement of Solidigm Services, and For Product Updates and Reporting:
Contract: to provide record, bill for, and receive payment for products and services and other administrative business activities (Article 6(1)(b) GDPR).
Legitimate Interest: to gather and provide information if you or your business is a customer or vendor of Solidigm or a potential customer or vendor, including providing changes and improvements to you, analyze performance, enhancing our products and services, responding to your inquiries, and to carry out regulatory and contractual compliance activities, improving products and services (Article 6(1)(f) GDPR).
For Complying with Laws:
Legal Obligation: to conduct investigations including at the request of a legal authority or as required by a regulatory compliance obligation (Article 6(1)(c) GDPR).
Legitimate Interest: to conduct monitoring in support of corporate oversight and seeking expert advice (Article 6(1)(f) GDPR).
For Technology and Security:
Legitimate Interest: to gather and provide information if you or your business is a customer or potential customer or vendor, including responding to your inquiries (Article 6(1)(f) GDPR).
Consent: on occasion and as needed, to provide and collect your information (Article 6(1)(a) GDPR and Article 13(1) Personal Information Protection Law (PIPL)).
Legitimate Interest: to implement security controls, conduct monitoring in support of corporate oversight, and seeking expert advice (Article 6(1)(f) GDPR).
For Advertising and Marketing:
Contract: to provide information if you or your business is a customer or vendor of Solidigm or you sign up to receive information or attend an event (Article 6(1)(b) GDPR and Article 13(2)).
Legitimate Interest: to provide information if your business is a customer or vendor of Solidigm or potential customer or vendor (Article 6(1)(f) GDPR).
Consent: as needed (Article 6(1)(a) GDPR and Article 13(1) PIPL).
For individuals from China, we may process your PI based on the following applicable lawful bases according to the Personal Information Protection Law:
If we process Special Categories of PI, we do so if you give us your explicit consent, the processing is necessary to meet a legal or regulatory obligation, the processing is in connection with the establishment, exercise or defense of our or our client’s legal claims or is otherwise expressly permitted by GDPR. Special Categories of PI include information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning health, sex life, and sexual orientation. Biometric identifiers will only be processed with your consent or if not prohibited by law. For those protected by China’s PIPL, Solidigm will only collect these sensitive personal information types of PI where there is sufficient necessity to do so.
Who Accesses Personal Information
Solidigm works through our affiliates, authorized suppliers, and business partners, to provide some Solidigm Services. Solidigm may share your PI with third parties, including affiliates of Solidigm, for any of the Processing Purposes, as follows:
Records Retention
Solidigm will retain your PI no longer than is necessary to carry out any of the Processing Purposes described in this Privacy Policy, or as otherwise required by applicable law and Solidigm procedures. Where a different retention period is required by applicable law, however, Solidigm reserves the right to extend or alter any of its applicable records retention time periods.
Solidigm will permanently delete your PI when no longer necessary for any of the Processing Purposes or as described immediately above. Solidigm will continue to process (including use, disclose, and store), any retained PI consistent with this Privacy Policy.
Measures Designed to Protect the Safety of PI
Solidigm takes the following measures designed to protect the safety of PI:
Your Choices and Rights Concerning Your PI
Depending on the applicable law and jurisdiction, you may have certain rights regarding the PI you provide to Solidigm. Those rights may differ from state-to-state and country-to-country.
If you are a California resident, or if your PI is protected by GDPR or China’s PIPL, then you have the following rights:
In addition, you may have further rights based on where you live:
A. California and EEA/UK residents also have the following right:
B. California residents also have the following rights:
C. Residents of Mainland China also have the following rights:
Individuals in certain jurisdictions also have the right to lodge a complaint with the competent data protection supervisory authority in the relevant jurisdiction.
Individuals and their legal representatives (such as next of kin or guardian) with one or more of these rights may exercise the rights by clicking here and providing the information requested. Solidigm reserves the right to validate the requestor's identity, including when the request is made by a representative of the data subject. Solidigm also reserves the right to seek additional details to assist in Solidigm’s response and to aid Solidigm in locating the individual’s PI. If Solidigm has a legal right to reject your request, we will provide an explanation for the rejection.
If your jurisdiction is not listed here, then to see the rights your jurisdiction provides, if any, complete the questions on the data subject request form, which you can access by clicking here.
Other Privacy Related Information
Below, you will find additional information you may find important, such as how we communicate changes to this notice, and international compliance.
If any change to our Privacy Policy materially diminishes your rights regarding your PI under applicable law, we will follow the legal requirements of that applicable law. If changes are substantively significant, we will comply with applicable laws with regard to the change, for example by posting a prominent notice of the changes on our website or notifying you by email.
How to Contact Us
To submit a data subject request, click here and provide the information requested. If you have questions or concerns about the Company’s privacy practices or to exercise any rights that your may have that are described in this Notice, you can contact the Company’s Data Protection Officer by emailing DSRequests@Solidigm.com. Requests will be responded to in a timely manner.