Retrieve Solidigm™ (Formerly Intel®) Solid State Drives Binary Logs With Storage Tool

How To Pull Various Logs From Solidigm SSDs For Debugging

Summary

Solidigm SSDs have a variety of logs. Which ones to get and how to pull them vary.

  • Here is how to pull binary logs with NVMe-CLI.

Resolution

Only pull these logs if and when Solidigm requests them.

These commands require the CLI version of the Solidigm™ Storage Tool.

NOTE Leave -ssd <ref> out of command to run on all drives.

All Logs

  1. Open the CLI as admin.[LINK]
  2. Get a reference to drive.[LINK]
  3. Run the command:
    1. sst start -scan Logs -ssd <ref>

Saved to output/TIME_STAMP in the current directory

Telemetry

  1. Open the CLI as admin.[LINK]
  2. Get a reference to drive.[LINK]
  3. Run the command:
    1. sst dump –ssd <ref> -telemtrylog

The .bin file has been saved in the current directory

Incident Report

  1. Open the CLI as admin.[LINK]
  2. Get a reference to drive.[LINK]
  3. Run the command:
    1. sst dump -ir –ssd <ref>

A .zip.ir file has been saved in the current directory

Incident Report

  1. Open the CLI as admin.[LINK]
  2. Get a reference to drive.[LINK]
  3. Run the command:
    1. sst dump –nlog -ssd <ref>

The .zip.ir file has been saved in the current directory

Event Log

NOTE: Can only be pulled IF an event has occurred.

  1. Open the CLI as admin.[LINK]
  2. Get a reference to drive.[LINK]
  3. Run the command:
    1. sst dump –eventlog -ssd <ref>

The .bin file has been saved in the current directory

Assert Log

NOTE: DeviceStatus must be an Assert.

  1. Open the CLI as admin.[LINK]
  2. Get a reference to drive.[LINK]
  3. Run the command:
    1. sst dump –assertlog -ssd <ref>

The .bin file has been saved in the current directory

Questions? Check out our Community Forum for help.

Issues? Contact Solidigm™ Customer Support:
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